GDPR Compliance

Last updated: January 2024

1. Our Commitment to Data Protection

mellow-star is committed to protecting the privacy and security of personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This document outlines how we meet our obligations under these regulations.

2. Data Controller Information

For the purposes of UK GDPR, mellow-star acts as a data controller for personal information collected through our website and consulting services.

Data Controller: mellow-star
Address: 47 Greenford Lane, London, E14 8NQ, United Kingdom
Email: [email protected]

3. Data Protection Principles

We adhere to the following data protection principles:

• Lawfulness, fairness, and transparency: We process personal data lawfully, fairly, and in a transparent manner
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes
• Data minimisation: We collect only the personal data necessary for the intended purpose
• Accuracy: We take reasonable steps to ensure personal data is accurate and kept up to date
• Storage limitation: We retain personal data only for as long as necessary
• Integrity and confidentiality: We implement appropriate security measures to protect personal data
• Accountability: We take responsibility for demonstrating compliance with these principles

4. Lawful Bases for Processing

We process personal data under the following lawful bases as defined by UK GDPR:

4.1 Consent (Article 6(1)(a))

Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.

4.2 Contractual Necessity (Article 6(1)(b))

Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

4.3 Legitimate Interests (Article 6(1)(f))

Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. Our legitimate interests include:

• Responding to enquiries and providing customer service
• Improving our website and services
• Marketing our services to existing clients
• Ensuring the security of our systems

5. Your Rights Under UK GDPR

UK GDPR grants you specific rights concerning your personal data:

5.1 Right to Access (Article 15)

You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data.

5.2 Right to Rectification (Article 16)

You have the right to have inaccurate personal data corrected and incomplete data completed.

5.3 Right to Erasure (Article 17)

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose for which it was collected.

5.4 Right to Restriction (Article 18)

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data.

5.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

5.6 Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

5.7 Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not engage in automated decision-making.

6. Exercising Your Rights

To exercise any of your rights under UK GDPR, please contact us using the details provided below. We will respond to your request within one month. This period may be extended by up to two months for complex requests.

We may request verification of your identity before processing your request to ensure we do not disclose personal data to unauthorised parties.

7. Data Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection
• Incident response procedures

8. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

9. International Data Transfers

We primarily process data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Government or adequacy decisions.

10. Supervisory Authority

The supervisory authority for data protection in the United Kingdom is the Information Commissioner's Office (ICO). You have the right to lodge a complaint with the ICO if you believe your data protection rights have been infringed.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

11. Contact Us

For questions about this GDPR compliance statement or to exercise your data protection rights, please contact us:

mellow-star
47 Greenford Lane
London, E14 8NQ
United Kingdom

Email: [email protected]